{"id":31239,"date":"2026-08-17T05:59:01","date_gmt":"2026-08-16T20:59:01","guid":{"rendered":"https:\/\/www.worldtalk.jp\/blog\/?p=31239"},"modified":"2026-08-17T05:59:04","modified_gmt":"2026-08-16T20:59:04","slug":"maririn_toeic2-33","status":"publish","type":"post","link":"https:\/\/www.worldtalk.jp\/blog\/maririn_toeic2-33\/","title":{"rendered":"\u7b2c33\u56de\u30b3\u30e9\u30e0\uff1a\u52d5\u8a5e\u30b3\u30a2\u30cd\u30c3\u30c8\u62e1\u5f353.0\u301cprocess\uff0fallocate\uff0fescalate\uff0ffulfill \u306a\u3069\u201c\u30d3\u30b8\u30cd\u30b9\u983b\u51fa\u201d\u3092\u4e00\u6483\u904b\u7528"},"content":{"rendered":"\n<p class=\"has-medium-font-size\"><strong>\u306f\u3058\u3081\u306b<\/strong><br>650\u301c700\u5e2f\u306e\u8aad\u89e3\u30fb\u30ea\u30b9\u30cb\u30f3\u30b0\u306f\u300c\u52d5\u8a5e\u306e\u30b3\u30a2\uff08\u6838\u610f\u5473\uff09\u300d\u3067\u901f\u304f\u6b63\u78ba\u306b\u53d6\u308c\u307e\u3059\u3002\u4eca\u65e5\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u983b\u51fa\u3060\u304c\u5b66\u7fd2\u66f8\u3067\u629c\u3051\u304c\u3061\u306a\u52d5\u8a5e\u3092\u30cd\u30c3\u30c8\u5316\uff08\u540c\u7fa9\u30fb\u8a00\u3044\u63db\u3048\u30fb\u30b3\u30ed\u30b1\u30fc\u30b7\u30e7\u30f3\uff09\u3057\u3001Part3\/4\/7\u3067\u201c\u6839\u62e0\u4e00\u76f4\u7dda\u201d\u306b\u3059\u308b\u5b9f\u6226\u8f9e\u66f8\u3092\u4f5c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">0) \u4f7f\u3044\u65b9\uff08\u30eb\u30fc\u30eb\uff09<\/h2>\n\n\n\n<ul>\n<li>1\u8a9e\u30b3\u30a2\u3067\u899a\u3048\u308b\uff08\u4f55\u3092\u201c\u3059\u308b\u201d\u304b\uff09\u2192\u540c\u7fa93\u301c5\u8a9e\u2192\u5b9a\u756a\u30b3\u30ed\u30b1\u30fc\u30b7\u30e7\u30f3\uff08\u76ee\u7684\u8a9e\u30fb\u524d\u7f6e\u8a5e\uff09<\/li>\n\n\n\n<li>\u672c\u6587\u2192\u9078\u629e\u80a2\u306f\u300c\u30b3\u30a2\u4e00\u81f4\u512a\u5148\u300d\u3002\u6975\u7aef\u8a9e\u3084\u62bd\u8c61\u9577\u6587\u306f\u9664\u5916<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">1) process\uff08\u51e6\u7406\u3059\u308b\u30fb\u624b\u7d9a\u304d\u3092\u9032\u3081\u308b\uff09<\/h2>\n\n\n\n<ul>\n<li>\u30b3\u30a2\uff1ahandle\uff0fprocess\uff0fcomplete\uff08a request\uff0fan order\uff0fa payment\uff0fa refund\uff09<\/li>\n\n\n\n<li>\u8a00\u3044\u63db\u3048\uff1arun\uff0fexecute\uff0fwork on\uff0fput through<\/li>\n\n\n\n<li>\u30b3\u30ed\u30b1\uff1aprocess an order\uff0fprocess a refund\uff0fprocess applications\uff0fprocessing fee<\/li>\n\n\n\n<li>\u53cd\u5bfe\u30fb\u95a2\u9023\uff1apending\uff0fbacklog\uff0fapprove\uff0freject<\/li>\n\n\n\n<li>\u4f8b\uff1aWe\u2019ll process your refund within 5 business days.\uff08\uff1dissue\uff0fcomplete\uff09<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2) allocate\uff08\u5272\u308a\u5f53\u3066\u308b\u30fb\u914d\u5206\u3059\u308b\uff09<\/h2>\n\n\n\n<ul>\n<li>\u30b3\u30a2\uff1aassign\uff0fallocate\uff0fdistribute\uff08budget\uff0fresources\uff0fstaff\uff0ftime\uff09<\/li>\n\n\n\n<li>\u8a00\u3044\u63db\u3048\uff1aset aside\uff0fapportion\uff0fdedicate<\/li>\n\n\n\n<li>\u524d\u7f6e\u8a5e\uff1aallocate A to B\uff0fallocate for\uff08purpose\uff09<\/li>\n\n\n\n<li>\u4f8b\uff1aWe allocated more budget to marketing.\uff08\uff1dassigned more funds to\uff09<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3) escalate\uff08\uff08\u554f\u984c\u3092\uff09\u4e0a\u306b\u4e0a\u3052\u308b\u30fb\u6df1\u523b\u5316\u3059\u308b\uff09<\/h2>\n\n\n\n<ul>\n<li>\u30b3\u30a2\uff1aescalate\uff0fraise\uff0fforward\uff08an issue\uff0fa ticket\uff0fa complaint\uff09<\/li>\n\n\n\n<li>\u8a00\u3044\u63db\u3048\uff1aelevate\uff0froute to a manager\uff0fpass on\uff0fintensify\uff08\u72b6\u6cc1\u304c\u60aa\u5316\u3059\u308b\uff09<\/li>\n\n\n\n<li>\u53cd\u5bfe\uff1aresolve\uff0faddress\uff0fde\u2011escalate<\/li>\n\n\n\n<li>\u4f8b\uff1aIf the issue persists, we\u2019ll escalate it to IT.\uff08\uff1dforward to\uff09<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4) fulfill\uff08\uff08\u6ce8\u6587\u30fb\u8981\u4ef6\u3092\uff09\u6e80\u305f\u3059\u30fb\u5c65\u884c\u3059\u308b\uff09<\/h2>\n\n\n\n<ul>\n<li>\u30b3\u30a2\uff1afulfill\uff0fmeet\uff0fsatisfy\uff08an order\uff0fa requirement\uff0fa request\uff0fa condition\uff09<\/li>\n\n\n\n<li>\u8a00\u3044\u63db\u3048\uff1acomplete\uff08order\uff09\uff0fcomply with\uff08requirement\uff09\uff0fcarry out<\/li>\n\n\n\n<li>\u540d\u8a5e\uff1aorder fulfillment\uff08\u51fa\u8377\u51e6\u7406\uff09\uff0ffulfillment center\uff08\u7269\u6d41\u62e0\u70b9\uff09<\/li>\n\n\n\n<li>\u4f8b\uff1aWe can fulfill the order by Friday.\uff08\uff1dship\/complete\uff09<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5) implement\uff08\u5b9f\u884c\u30fb\u5c0e\u5165\u3059\u308b\uff09<\/h2>\n\n\n\n<ul>\n<li>\u30b3\u30a2\uff1aimplement\uff0fput in place\uff0froll out\uff08a policy\uff0fa plan\uff0fa system\uff09<\/li>\n\n\n\n<li>\u8a00\u3044\u63db\u3048\uff1adeploy\uff0fapply\uff0fcarry out\uff0fenforce\uff08\u898f\u5247\uff09<\/li>\n\n\n\n<li>\u4f8b\uff1aThe new policy will be implemented next month.\uff08\uff1denforced\/applied\uff09<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6) consolidate\uff08\u7d71\u5408\u3059\u308b\u30fb\u96c6\u7d04\u3059\u308b\uff09<\/h2>\n\n\n\n<ul>\n<li>\u30b3\u30a2\uff1aconsolidate\uff0fmerge\uff0fcombine\uff08departments\uff0fshipments\uff0freports\uff09<\/li>\n\n\n\n<li>\u8a00\u3044\u63db\u3048\uff1aamalgamate\uff0fpool\uff0fbundle\uff08\u767a\u9001\uff09<\/li>\n\n\n\n<li>\u4f8b\uff1aWe\u2019ll consolidate shipments to reduce fees.\uff08\uff1dbundle\uff09<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">7) streamline\uff08\u52b9\u7387\u5316\u3059\u308b\uff09<\/h2>\n\n\n\n<ul>\n<li>\u30b3\u30a2\uff1astreamline\uff0fsimplify\uff0foptimize\uff08a process\uff0fworkflow\uff09<\/li>\n\n\n\n<li>\u8a00\u3044\u63db\u3048\uff1amake more efficient\uff0fimprove throughput<\/li>\n\n\n\n<li>\u4f8b\uff1aWe streamlined the checkout process.\uff08\uff1dsimplified\uff09<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">8) defer\uff0fpostpone\uff08\u5ef6\u671f\u3059\u308b\uff09<\/h2>\n\n\n\n<ul>\n<li>\u30b3\u30a2\uff1adefer\uff0fpostpone\uff0fpush back\uff0freschedule\uff08a payment\uff0fa meeting\uff09<\/li>\n\n\n\n<li>\u4f8b\uff1aThe payment was deferred until July.\uff08\uff1dpushed back\uff09<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">9) comply\uff08\u9806\u5b88\u3059\u308b\uff09<\/h2>\n\n\n\n<ul>\n<li>\u30b3\u30a2\uff1acomply\uff08with\uff09\uff0fadhere\uff08to\uff09\uff0fconform\uff08to\uff09\uff08a policy\uff0fregulation\uff09<\/li>\n\n\n\n<li>\u540d\u8a5e\uff1acompliance\uff0fnoncompliance<\/li>\n\n\n\n<li>\u4f8b\uff1aVendors must comply with the updated terms.\uff08\uff1dfollow\uff09<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">10) expedite\uff08\u8fc5\u901f\u5316\u3059\u308b\uff09<\/h2>\n\n\n\n<ul>\n<li>\u30b3\u30a2\uff1aexpedite\uff0fspeed up\uff0frush\uff08a shipment\uff0fa request\uff09<\/li>\n\n\n\n<li>\u4f8b\uff1aWe can expedite your order for an additional fee.\uff08\uff1drush\uff09<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">11) offset\uff08\u76f8\u6bba\u3059\u308b\uff09<\/h2>\n\n\n\n<ul>\n<li>\u30b3\u30a2\uff1aoffset\uff0fcounter\uff0fbalance out\uff08costs\uff0fdelays\uff0flosses\uff09<\/li>\n\n\n\n<li>\u4f8b\uff1aSavings will offset the initial expense.\uff08\uff1dbalance\uff09<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">12) facilitate\uff08\u4fc3\u9032\u3059\u308b\u30fb\u5186\u6ed1\u306b\u3059\u308b\uff09<\/h2>\n\n\n\n<ul>\n<li>\u30b3\u30a2\uff1afacilitate\uff0fenable\uff0fmake it easier to\uff08a discussion\uff0fcollaboration\uff0faccess\uff09<\/li>\n\n\n\n<li>\u4f8b\uff1aThe tool facilitates remote work.\uff08\uff1denables\uff09<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">13) authorize\uff08\u627f\u8a8d\u3059\u308b\uff09<\/h2>\n\n\n\n<ul>\n<li>\u30b3\u30a2\uff1aauthorize\uff0fapprove\uff0fgrant\uff08access\uff0fpayments\uff0frequests\uff09<\/li>\n\n\n\n<li>\u53cd\u5bfe\uff1arevoke\uff0fdeny<\/li>\n\n\n\n<li>\u4f8b\uff1aThe manager authorized overtime.\uff08\uff1dapproved\uff09<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">14) verify\uff08\u78ba\u8a8d\u3059\u308b\u30fb\u7167\u5408\u3059\u308b\uff09<\/h2>\n\n\n\n<ul>\n<li>\u30b3\u30a2\uff1averify\uff0fconfirm\uff0fvalidate\uff0fcheck\uff08details\uff0fidentity\uff0fpayment\uff09<\/li>\n\n\n\n<li>\u4f8b\uff1aPlease verify your email address.\uff08\uff1dconfirm\uff09<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">15) redeem\uff08\u5f15\u304d\u63db\u3048\u308b\uff09<\/h2>\n\n\n\n<ul>\n<li>\u30b3\u30a2\uff1aredeem\uff0fcash in\uff0fuse\uff08a coupon\uff0fpoints\uff0fa voucher\uff09<\/li>\n\n\n\n<li>\u4f8b\uff1aRedeem the code at checkout.\uff08\uff1duse\uff09<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">16) reassign\uff08\u518d\u5272\u5f53\u3066\uff09<\/h2>\n\n\n\n<ul>\n<li>\u30b3\u30a2\uff1areassign\uff0ftransfer\uff08a task\uff0fa ticket\uff0fa case\uff09to \u4eba<\/li>\n\n\n\n<li>\u4f8b\uff1aWe reassigned the ticket to Tier 2.\uff08\uff1dmoved\uff09<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">17) waive\uff08\u514d\u9664\u3059\u308b\uff09<\/h2>\n\n\n\n<ul>\n<li>\u30b3\u30a2\uff1awaive\uff0fremove\uff0fnot charge\uff08a fee\uff0fpenalty\uff0frequirement\uff09<\/li>\n\n\n\n<li>\u4f8b\uff1aThe late fee will be waived.\uff08\uff1dat no charge\uff09<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">18) procure\uff08\u8abf\u9054\u3059\u308b\uff09<\/h2>\n\n\n\n<ul>\n<li>\u30b3\u30a2\uff1aprocure\uff0fsource\uff0fobtain\uff08materials\uff0fequipment\uff09<\/li>\n\n\n\n<li>\u4f8b\uff1aWe procured parts from a new supplier.\uff08\uff1dsourced\uff09<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">19) dispatch\uff08\u767a\u9001\u30fb\u6d3e\u9063\u3059\u308b\uff09<\/h2>\n\n\n\n<ul>\n<li>\u30b3\u30a2\uff1adispatch\uff0fsend out\uff0fship\uff08goods\uff0fa technician\uff09<\/li>\n\n\n\n<li>\u4f8b\uff1aA technician will be dispatched by noon.\uff08\uff1dsent\uff09<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">20) accommodate\uff08\u5bfe\u5fdc\u3059\u308b\u30fb\u53ce\u5bb9\u3059\u308b\uff09<\/h2>\n\n\n\n<ul>\n<li>\u30b3\u30a2\uff1aaccommodate\uff0ffit\uff0fhandle\uff08requests\uff0fguests\uff0fchanges\uff09<\/li>\n\n\n\n<li>\u4f8b\uff1aWe can accommodate dietary restrictions.\uff08\uff1dhandle\uff09<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u88dc\u52a9\u30cd\u30c3\u30c8\uff08\u5bfe\u3067\u899a\u3048\u308b\uff09<\/h2>\n\n\n\n<ul>\n<li>request\uff08\u6c42\u3081\u308b\uff09\u21d4 fulfill\uff08\u5fdc\u3058\u308b\uff09\uff0fdecline\uff08\u65ad\u308b\uff09<\/li>\n\n\n\n<li>escalate\uff08\u4e0a\u3052\u308b\uff09\u21d4 resolve\uff08\u89e3\u6c7a\uff09\uff0fde\u2011escalate<\/li>\n\n\n\n<li>allocate\uff08\u5272\u5f53\uff09\u21d4 reallocate\uff08\u518d\u5272\u5f53\uff09\uff0fwithdraw\uff08\u5f15\u304d\u4e0a\u3052\u308b\uff09<\/li>\n\n\n\n<li>implement\uff08\u5c0e\u5165\uff09\u21d4 roll back\uff08\u64a4\u56de\uff09<\/li>\n\n\n\n<li>expedite\uff08\u8fc5\u901f\u5316\uff09\u21d4 defer\uff08\u5ef6\u671f\uff09<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Part3\/4\/7\u3078\u306e\u9069\u7528\uff08\u6839\u62e0\u4e00\u76f4\u7dda\uff09<\/h2>\n\n\n\n<ul>\n<li>Part3\uff08\u4f1a\u8a71\uff09\uff1aescalate\uff0freassign\uff0fverify\u2192\u6b21\u884c\u52d5\uff08call\/send\/escalate\uff09\u30921\u8a9e\u8981\u7d04<\/li>\n\n\n\n<li>Part4\uff08\u544a\u77e5\u30fb\u5e83\u544a\uff09\uff1awaive\uff0fexpedite\uff0fredeem\u2192\u201c\u5411\u304d\u201d\uff080\uff0f\uff0b\u8fc5\u901f\uff0f\u5f15\u63db\uff09\u3092\u5373\u5224\u5b9a<\/li>\n\n\n\n<li>Part7\uff08\u8aad\u89e3\uff09\uff1aprocess\uff0ffulfill\uff0fallocate\uff0fimplement\u2192\u672c\u6587\u306e\u52d5\u8a5e\u3092\u30b3\u30a2\u5316\u2192\u9078\u629e\u80a2\u306e\u30d1\u30e9\u30d5\u30ec\u30fc\u30ba\u3068\u4e00\u81f4<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u30df\u30cb\u4f8b\u984c<\/h2>\n\n\n\n<p><br>1) Email\uff08\u30b5\u30dd\u30fc\u30c8\uff09<br>\u201cWe couldn\u2019t resolve the issue today, so we\u2019ll escalate your ticket to Tier 2 and reassign it to a senior agent. You\u2019ll receive an update by 5 p.m.\u201d<br>Q: What will happen next?<br>A) A senior agent will handle the case.\uff08escalate\/reassign\uff1d\u4e0a\u4f4d\u62c5\u5f53\u3078\uff09<br>B) The customer must call again.\uff08\u672a\u8a00\u53ca\uff09<br><\/p>\n\n\n\n<p>\u2192 A<\/p>\n\n\n\n<p>2) Announcement\uff08\u5009\u5eab\uff09<br>\u201cTo reduce shipping costs, we\u2019ll consolidate orders and dispatch them twice a week. Expedited shipping is available for an additional fee.\u201d<br>Q: What is suggested for faster delivery?<br>A) Request expedited shipping.\uff08expedited\uff1drush\uff09<br>B) Wait for consolidation.\uff08\u9006\uff09<br><\/p>\n\n\n\n<p>\u2192 A<\/p>\n\n\n\n<p>3) Ad\uff08EC\uff09<br>\u201cUse code SAVE10 to redeem a 10% discount. The handling fee will be waived on orders over $60.\u201d<br>Q: What will happen on a $70 order with the code?<br>A) A 10% discount and no handling fee.<br>B) Only the fee is waived.\uff08\u5272\u5f15\u7121\u8996\uff09<\/p>\n\n\n\n<p><br>\u2192 A\uff08redeem\uff0bwaived\uff09<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u3088\u304f\u3042\u308b\u30df\u30b9\u3068\u56de\u907f<\/h2>\n\n\n\n<ul>\n<li>\u540d\u8a5e\u5316\u306b\u8ca0\u3051\u308b\uff1aimplementation\uff0ffulfillment\uff0fallocation\u306b\u51fa\u4f1a\u3063\u305f\u3089\u3001\u52d5\u8a5e\u30b3\u30a2\uff08implement\uff0ffulfill\uff0fallocate\uff09\u306b\u623b\u3057\u3066\u7406\u89e3<\/li>\n\n\n\n<li>\u524d\u7f6e\u8a5e\u306e\u53d6\u308a\u9055\u3048\uff1aallocate A to B\uff0fcomply with\uff0fredeem at checkout\uff0freassign to<\/li>\n\n\n\n<li>\u5426\u5b9a\u30fb\u4f46\u3057\u66f8\u304d\u898b\u843d\u3068\u3057\uff1anot eligible\uff0funless\uff0fexcept \u304c\u30b3\u30a2\u306e\u52b9\u304d\u76ee\u3092\u5909\u3048\u308b<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">10\u301c12\u5206\u30c9\u30ea\u30eb\uff08\u6bce\u65e5OK\uff09<\/h2>\n\n\n\n<ul>\n<li>\u52062 \u30b3\u30a2\u30b3\u30fc\u30eb\uff1aprocess\uff0fallocate\uff0fescalate\uff0ffulfill\uff0fimplement\uff0fconsolidate\uff0fexpedite\uff0fwaive<\/li>\n\n\n\n<li>\u52064 \u30cd\u30c3\u30c8\u4f5c\u6210\uff1a\u5404\u30b3\u30a2\u2192\u540c\u7fa93\u8a9e\uff0b\u30b3\u30ed\u30b12\u3064\u3092\u53e3\u3067\u8a00\u3046\uff08\u4f8b\uff1aprocess a refund\uff0fprocessing fee\uff09<\/li>\n\n\n\n<li>\u52064 \u30df\u30cb\u8aad\u89e31\u672c\uff1a\u8a2d\u554f\u52d5\u8a5e\u3092\u30b3\u30a2\u5316\u2192\u672c\u6587\u3067\u985e\u8a9e\u306b\u4e0b\u7dda\u2192\u5373\u7b54<\/li>\n\n\n\n<li>\u52062 \u53cd\u7701\u30bf\u30b0\uff1aparaphrase\uff0fprep\uff08\u524d\u7f6e\u8a5e\uff09\uff0fdirection\uff08waive\/plus\/after\uff09\u2192\u6700\u591a1\u3064\u3092\u7fcc\u65e5\u306e\u91cd\u70b9\u306b<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">KPI\uff08\u5230\u9054\u76ee\u6a19\uff09<\/h2>\n\n\n\n<ul>\n<li>\u8a2d\u554f1\u554f\u306e\u201c\u30b3\u30a2\u5316\u2192\u6839\u62e0\u4e0b\u7dda\u201d\u309245\u79d2\u4ee5\u5185<\/li>\n\n\n\n<li>\u524d\u7f6e\u8a5e\u4ed8\u304d\u30b3\u30ed\u30b1\u306e\u6b63\u7b54\uff1a8\/10\uff08allocate A to\uff0fcomply with\uff0fredeem at\uff09<\/li>\n\n\n\n<li>\u201c\u5411\u304d\u8a9e\u201d\u5224\u5b9a\uff08waive=0\uff0fexpedite=\u901f\uff0fredeem=\u5f15\u63db\uff09\uff1a3\/3<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u4eca\u65e5\u306e\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8<\/h2>\n\n\n\n<ul>\n<li>\u52d5\u8a5e\u30921\u8a9e\u30b3\u30a2\uff08process\/allocate\/escalate\/fulfill\u2026\uff09\u3067\u8a00\u3048\u305f\u304b\uff1f<\/li>\n\n\n\n<li>\u672c\u6587\u3068\u9078\u629e\u80a2\u306e\u540c\u7fa9\u30cd\u30c3\u30c8\u304c\u4e00\u81f4\u3057\u305f\u304b\uff1f<\/li>\n\n\n\n<li>\u524d\u7f6e\u8a5e\u3064\u304d\u30b3\u30ed\u30b1\uff08allocate A to B\uff0fprocess a refund\uff0fredeem at\uff09\u3092\u5b88\u308c\u305f\u304b\uff1f<\/li>\n\n\n\n<li>\u4f46\u3057\u66f8\u304d\uff08unless\uff0fexcept\uff0feligible\uff09\u306e\u5f71\u97ff\u3092\u53cd\u6620\u3067\u304d\u305f\u304b\uff1f<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u5bbf\u984c\uff085\u301c10\u5206\uff09<\/h2>\n\n\n\n<ul>\n<li>\u4e0a\u306e20\u52d5\u8a5e\u304b\u3089\u5f31\u30445\u3064\u3092\u9078\u3073\u3001\u985e\u8a9e3\uff0b\u30b3\u30ed\u30b12\u3092\u81ea\u4f5c\u2192\u97f3\u8aad\u9332\u97f3<\/li>\n\n\n\n<li>\u4eca\u65e5\u306e\u8aad\u89e3\u304b\u3089\u201c\u672c\u6587\u2192\u9078\u629e\u80a2\u201d\u306e\u8a00\u3044\u63db\u30483\u7d44\u3092\u30ab\u30fc\u30c9\u5316\uff08escalate\u2192forward to a manager \u7b49\uff09<\/li>\n\n\n\n<li>\u660e\u65e5\u3001\u540c\u7d20\u6750\u3067\u201c\u8a2d\u554f\u52d5\u8a5e\u30b3\u30a2\u5316\u2192\u672c\u6587\u4e0b\u7dda\u2192\u5373\u7b54\u201d\u3092\u30bf\u30a4\u30de\u30fc\uff0845\u79d2\/\u554f\uff09\u3067\u518d\u73fe<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size\"><strong>\u307e\u3068\u3081<\/strong><br>\u30b3\u30a2\u52d5\u8a5e\u3092\u30cd\u30c3\u30c8\u5316\uff08\u540c\u7fa9\u30fb\u524d\u7f6e\u8a5e\u30fb\u30b3\u30ed\u30b1\uff09\u3059\u308c\u3070\u3001Part3\/4\/7\u306e\u201c\u8a00\u3044\u63db\u3048\u653b\u6483\u201d\u306b\u5f37\u304f\u306a\u308a\u307e\u3059\u3002process\uff0fallocate\uff0fescalate\uff0ffulfill \u3092\u306f\u3058\u3081\u3001\u5b9f\u52d9\u3067\u98db\u3073\u4ea4\u3046\u52d5\u8a5e\u30921\u8a9e\u3067\u63b4\u307f\u3001\u672c\u6587\u3068\u9078\u629e\u80a2\u306e\u4e00\u81f4\u3060\u3051\u3067\u5373\u6c7a\u3002\u6bce\u65e5\u306e\u77ed\u3044\u30c9\u30ea\u30eb\u3067\u3001\u6839\u62e0\u4e00\u76f4\u7dda\u306e\u5224\u65ad\u529b\u3092\u4ed5\u4e0a\u3052\u307e\u3057\u3087\u3046\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u306f\u3058\u3081\u306b650\u301c700\u5e2f\u306e\u8aad\u89e3\u30fb\u30ea\u30b9\u30cb\u30f3\u30b0\u306f\u300c\u52d5\u8a5e\u306e\u30b3\u30a2\uff08\u6838\u610f\u5473\uff09\u300d\u3067\u901f\u304f\u6b63\u78ba\u306b\u53d6\u308c\u307e\u3059\u3002\u4eca\u65e5\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u983b\u51fa\u3060\u304c\u5b66\u7fd2\u66f8\u3067\u629c\u3051\u304c\u3061\u306a\u52d5\u8a5e\u3092\u30cd\u30c3\u30c8\u5316\uff08\u540c\u7fa9\u30fb\u8a00\u3044\u63db\u3048\u30fb\u30b3\u30ed\u30b1\u30fc\u30b7\u30e7\u30f3\uff09\u3057\u3001Part3\/4\/7\u3067\u201c\u6839\u62e0\u4e00\u76f4\u7dda\u201d\u306b<\/p>\n","protected":false},"author":19,"featured_media":31240,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_links_to":"","_links_to_target":""},"categories":[83,90],"tags":[48,104],"_links":{"self":[{"href":"https:\/\/www.worldtalk.jp\/blog\/wp-json\/wp\/v2\/posts\/31239"}],"collection":[{"href":"https:\/\/www.worldtalk.jp\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.worldtalk.jp\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.worldtalk.jp\/blog\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/www.worldtalk.jp\/blog\/wp-json\/wp\/v2\/comments?post=31239"}],"version-history":[{"count":1,"href":"https:\/\/www.worldtalk.jp\/blog\/wp-json\/wp\/v2\/posts\/31239\/revisions"}],"predecessor-version":[{"id":31241,"href":"https:\/\/www.worldtalk.jp\/blog\/wp-json\/wp\/v2\/posts\/31239\/revisions\/31241"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.worldtalk.jp\/blog\/wp-json\/wp\/v2\/media\/31240"}],"wp:attachment":[{"href":"https:\/\/www.worldtalk.jp\/blog\/wp-json\/wp\/v2\/media?parent=31239"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.worldtalk.jp\/blog\/wp-json\/wp\/v2\/categories?post=31239"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.worldtalk.jp\/blog\/wp-json\/wp\/v2\/tags?post=31239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}